Refund and Delivery Policy

This policy applies to one-time digital data products purchased from NPI Data Hub. It does not limit rights that cannot be waived under applicable law.

Electronic Delivery

After Stripe confirms payment, we create access to the exact product snapshot identified at checkout. Delivery is by a scanner-safe NPI Data Hub page; the page requires an explicit download action and then issues a short-lived file URL.

Access Window

The purchase page displays the applicable access window and authorization limit before payment. The current standard entitlement permits access for 30 days after fulfillment and up to five successful download authorizations. Each issued file URL expires after approximately 10 minutes.

When We Will Remedy or Refund

Contact us if a paid file is unavailable, corrupted, duplicated in billing, or materially inconsistent with the product description shown at checkout. We will investigate against the pinned product snapshot and first attempt prompt replacement or restored access. If we cannot provide the purchased product as described within a reasonable time, we will issue an appropriate full or partial refund.

Change of Mind

Because the product is a reproducible digital file that cannot be returned after access, completed and correctly delivered downloads generally are not refundable solely because a purchaser no longer needs the data or expected fields or meanings that the product page expressly excluded.

Revocation and Refund Effects

A full refund revokes the related entitlement. Fraud, prohibited use, chargeback, or security investigation may suspend or revoke access while preserving applicable consumer rights and audit evidence.

Requesting Support

Use the contact form and select Technical Support or Pricing & Plans. Include the checkout email and order number, but never send a payment-card number, password, or download token. We target a response within one business day.